The following information is an agreement with all customers of Tech Direct www.techdirectstore.co.uk both online purchases and repair services.

Our Terms and Conditions are applicable to all customers visit or make a purchase from our website or by phone. Your information will be stored and used in an appropriate manner in accordance with the Data Protection Act 2018.

 

1. A Contract Of Sale is formed between Tech Direct and you upon completing and submitting an order via our website or any orders placed over the phone or via email. You will be agreeing to the following Terms and Conditions and are making an offer to purchase goods from Tech Direct. Our acceptance to your offer will only be considered complete at the time we send your order dispatch confirmation e-mail.

If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods upon the same order which we have not confirmed in the dispatch confirmation e-mail that have not been dispatched to you do not form part of the binding contract between you and Tech Direct and will be refunded immediately.

 

1.1 Age Related Sales

All orders placed by those under 18 years of age must be with the consent of a parent or carer with any subsequent information given by the child to be done so with the consent of a parent or carer. We also require the card holder to be available in order to give information in cases where an individual under 18 years of age is placing an order. 

Tech Direct Store will endeavour to process all orders efficiently and effectively, should we believe an order has been placed without the cardholder / account holders permission then the order will be temporarily held for clarification of this information. In the event an order is confirmed fraudulent the payment provider will be contacted and the contract of sale voided.

 

2. Placing an order with Tech Direct

All online sales will be completed directly through www.techdirectstore.co.uk website, Tech Direct Facebook shop these sites are the only valid locations where authorised online sales by Tech Direct will be commenced.

 

2.0.1 Tech Direct will advertise products on the above mentioned web pages products will contain an accurate description of the goods and services being sold Tech Direct Store will not be accountable for human error in relation to product information but will ensure that any problems caused as a result of this will be corrected and any refunds due will be immediate.

2.0.2 All products will have a clear and concise indication of stock, Tech Direct reserve the right to alter stock levels at any point during the order process.

2.0.3 By placing an order with Tech Direct you are indicating that you have read and agreed to the websites terms and conditions and have the capacity and authorisation to make your order.

2.0.4 All orders placed will be subject to the current rate of UK VAT unless the following is applicable

All our refurbished mobile phones are sold in subject to section 50A of the VAT Act 1994 and the VAT (Special Provisions) order 1995. A VAT Margin scheme applies.

 

2.1 Order Security

For your security and the prevention of online fraud we do not deliver to an address not verified by your card provider.

 

2.2 Payment Methods

Tech Direct currently accepts a range of payment methods, each payment method will be subject to the same order security checks and Tech Direct will withhold the right to take full payment for the goods ordered at any point during the order process.

The available payment methods are as follows:

• Debit Card/ Credit Card (Visa, Visa Debit, Visa Electron, Maestro, MasterCard)

• PayPal payments will be processed in Sterling GBP by PayPal.

• Klarna payments.

•  

3. Delivery

Tech Direct will always strive to meet your delivery requirements we use respected courier services and can delivery to most locations without any problems.

The courier services we use are as follows –

• Royal Mail – We use Royal Mail tracked 24h service. 

All delivery times are stated in working days and do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.

Any purchase made upon a non-working will only be processed on the next available working day.

 

3.1 Delivery address

Items are sent to the stated delivery address provided by the customer on the online order form or over the phone by the customer.

Should the delivery address differ from the invoice address, the Customer is to provide both addresses when placing the order, both online and on the phone.The parcel will be shipped to the delivery address specifically indicated on the form.

 

3.2 Failed Delivery Attempts

In the event of a failed delivery, depending on the circumstances and the carrier's policy, the Customer may receive a "calling card" in his/her mailbox. Customer will need to call the carrier in order to arrange a new delivery date, if the Customer does not contact Royal Mail packages, these items will require collection after the initial delivery attempt. It also might occur that the Customer does not find a calling card in this case it is the Customer's responsibility to track his/her orders online with the provided tracking information.

 

3.3 Late Delivery

At times a parcel may not be delivered within the expected time allotment or stated delivery time frame given by the carrier and/or Tech Direct Store if the delay is too long we would expect the Customer to contact Tech Direct in order to open an inquiry to establish the whereabouts of the parcel, i.e. the parcel may be lost/stolen/missing.

 

3.4 Loss of the parcel

Tech Direct is contracted to respect the time-frames set by the carriers in regard to declaring the loss of the package and processing a claim with the courier. Hence, the Customer is also bound to the same time-frames:
In order for Tech Direct Store to officially declare a parcel lost, the Customer has 2 days to declare the loss of a parcel in the UK or starting from the date he or she received the shipment confirmation e-mail. beyond this time period, no claim will be accepted.

Should the parcel be declared as lost within the above mentioned time, Tech Direct Store will file a claim with the carrier and may eventually ask the Customer for additional documents to complete the claim. The Customer will then need to send the information as soon as possible.

The final response related to claims is given by the carrier within their stated timeframe which with Royal Mail is 15 days from the point of dispatch. The nature of the response can be one of two types: either the parcel is found and then sent back to the Customer by standard procedure, or the parcel is declared as lost by the carrier and Tech Direct Store informs the Customer. In this case Tech Direct Store will file a claim with carriers insurance company and pay the sums to the customer.

 

3.5 Receipt of parcel

If you receive your goods and notice that there is damage outside of the description Tech Direct should be notified within 2 hours.

When the items are delivered to the Customer, you will be asked to sign or due to covid have a doorstep photo for the goods as an acknowledgment of receipt. If a parcel comes partly or totally damaged, the Customer's reservations must be written on the delivery note in the presence of the carrier.
Should no reservation be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted by Tech Direct in accordance with our couriers policy. Should the customer want recourse against the courier, he/she must put in a claim in writing to the courier within 3 days (public holidays excluded) following the day of delivery. This claim must be sent by registered letter with a form for acknowledgment of receipt.
Any unclaimed parcel that is returned to Tech Direct can be sent back to the Customer provided that they repay the delivery fees. Should there be any issues with the package relating to contents, missing or otherwise we would need to be notified within 2hrs of the time of delivery to ensure legitimacy of this claim, otherwise Tech Direct will be unable to take any action.

 

4 Tech Direct Exchange or Refund Policy

We hope that you will be happy with any purchase you make from Tech Direct. However we understand that at times items may not be as expected and should you wish to return an item, you may do so within the timescales and conditions outlined below.

 

4.1 Tech Direct Distance Selling Regulations 

All online purchases are subject to distance selling regulations; this allows Customers to purchase an item from our website and then return the item should it not be required and/or not expected for full refund within 14 Calendar days of receipt. To enable this we require the item to be returned with a proof of purchase, in an resalable 'as new' condition and in accordance with the Tech Direct returns policy.
If you are returning a product, you must confirm your order number or supply proof of purchase.
If we are unable to verify your proof of purchase, we regret that we will be unable to issue a refund or exchange. Your statutory rights are unaffected.
If you choose to return an item, please do take care of it whilst it is in your possession. Please return your unused product; with the original packaging, accessories and manuals. Promotional bundles must be returned in their entirety in order for this to be refunded. See below for exclusions:

Distance Selling Regulations specifically excludes the following:

- Opened entertainment products (computer software, movies, music, video games, memory cards and USBs) as these will be deemed used;
- Products purchased with a subscription contract (unless purchased at distance, where you must inform us of your intent to return within 14 Calendar days)
- Mobile top-up cards;
- Items ordered especially for you (i.e. from the manufacturer) 
- Any items that we have had to modify to fit in with your installation requirements (e.g. items that have had holes drilled through them).

In the event that the services are provided with your agreement prior to the end of this 14 Calendar day cancellation period, you lose your cancellation rights from the moment that the services are provided to you.

If you return a used item, we reserve the right to refuse a refund or reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected.

For all goods purchased online and returned within 14 days we would expect all goods to be returned in a resaleable 'as new' condition and the goods must not have been used. This would require product seals, packaging and contents to be in-tact. We do understand that box seals would need to be broken to assess the item however we would request that due care and attention is taken not to damage the package when the seals are removed. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

 

4.2 Returns Contact Our Customer Service Team

The simplest way to arrange a return is to email our Customer Services Team - sales@techdirectstore.co.uk

 

4.3.2 

Our warranty does not apply to any defect in the goods arising from the below –

• Fair Wear & Tear

• Non matching Imei code from original logged sale (not original product purchased)

• Water Damage

• Wilful Damage

• Accidental Damage

• Negligence by the Customer or any third party.

• Usage otherwise than as recommended by the Manufacturer

• Failure to follow the Manufacturer’s instructions

• Any alteration or repair carried out without the Manufacturers approval.

This warranty or guarantee is in addition to your consumer rights.

 

Refurbished products come with a 12 Month warranty.

This warranty does not apply to any defect in the goods arising from the below 

• Fair Wear & Tear

• Non matching Imei Code from original logged sale (not original product purchased)

• Wilful Damage

• Water Damage

• Accidental Damage

• Negligence by the Customer or any third party.

• Usage otherwise than as recommended by the Manufacturer

• Failure to follow the Manufacturer’s instructions

• Any alteration or repair carried out without Tech Direct's approval.

 

4.3.3 Tech Direct Fair Returns Policy 

Tech Direct operates a fair returns policy, this allows customers who have a faulty item to have the item returned to us for repair, replacement or in some cases a refund. This policy does not affect nor incorporate the 14 Calendar day distance selling regulations policy.

A Customer whose device is faulty within the warranty period will have the right to have their item returned for repair. Tech Direct require customers to ensure their return is authorised by our customer service team, this will require the Customer sending an email to our Customer Services team to identify the reason for return and the required action, after 14 days the outcome of this return will then be at the discretion of the Customer service team. After the return has been agreed a returns reference will be provided and you will be advised on how to return the item to us, all shipping and returns information will be supplied by our Customer Services Team. Any returns that are sent to Tech Direct without the knowledge or authorisation of the customer services team may be rejected.

Tech Direct will not take responsibility for any returned items that were not requested by our returns team or purchased from Tech Direct, this includes Cables, Cases etc... These items may be destroyed.
If the item has been returned to Tech Direct directly then a return would be rejected or subject to associated charges should the item show any signs of the following –
 

• Changes to the manufacturer standard settings

• Attempts to tamper with manufacturer fixings or seals or software.

• Any personal data upon the unit, removable or not.

• Seals upon devices have been broken

• Internal warranty seals broken

• Non matching Imei Code from original logged sale (not original product purchased)

• The device has non-standardised pin (unlock) code

• Manufacturer content (Software) has been removed/deleted

• The issues with the device are not covered by our warranty

 

Tech Direct will not take responsibility for lost data as a result of returning a device for replacement/repair or refund

 

4.3.5 Return Charges

In cases where your return is outside of the manufacturers warranty terms a charge may be applicable for the repair and/or the return of the handset, these charges are variable and dependant on the individual manufacturer; the cost will be provided to the customer in a formal manner and will be required to be paid in order to have the faulty item repaired. Should the customer not wish to pay the repair fee there will be both an assessment fee, again determined by the manufacturer, as well as a returns cost; The returns cost will encompass both the cost for the manufacturer to return the item to Tech Direct as well as the value of Tech Direct shipping the item back to the customer.

The best way to arrange a return is to email us directly.

 

4.6 Returning goods to Tech Direct

When customers are sending goods to Tech Direct, liability of the package will remain with the customer up until the point of inspection, this is after delivery, we suggest all goods sent are sent using a recorded and insured form of postage. Any loss physical/financial will not be covered by Tech Direct.

Items damaged in transit en route to will be the customer’s responsibility and all claim requirements will be made by the Sender/Customer.

 

5. Liability

While we take all measures to verify the accuracy of any information we place on the website or provide to you, we make no warranties, whether express or implied in relation to its accuracy.

Images: Product images are for illustrative purposes only and may differ from the actual product.

We reserve the right to repossess any goods that have not been paid for in full and invoice You for any legal, delivery and restocking costs incurred. All trademarks published are the property of their respective companies.

This agreement is governed by English Law and you and we submit to the non-exclusive jurisdiction of the English courts.

 

Matters beyond our reasonable control

Tech Direct abides by all current Covid restriction.

If we are unable to provide a service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this.

When user information is shared with Tech Direct we reserve the right to use your information to enable Tech Direct Store to provide you with information and services, this may be for a number of reasons, for example, but not limited to, Purchase Feedback, Revenue Protection and Assisting with Delivery. Your information will not be sold nor will it be used inappropriately. By using the Tech Direct website you agree to this use.

Should any of the terms and conditions be deemed to be unenforceable in a court of law then the relevant section shall be removed from the terms of sale and the integrity of the remaining terms will be upheld. 

 

8. WEEE Regulation

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment, and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UKs WEEE ends up in a landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Tech Direct is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us we do this by our SELL website page.

For example, if a customer bought a new iPhone from us we would accept their old iPhone and prevent it going into a landfill site by recycling. Customers must return their WEEE item to us within 30 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Battery Disposal

9. Complaints

Tech Direct operate a fair complaints process and using the experience of our employees and the expertise of our Suppliers and/or Manufacturers we endeavour to resolve all complaints in a fair and prompt manner.

 

Contact Us

Email: sales@techdirectstore.co.uk

Tel: 07913122656

 

Tech Direct

1 Forth Scol

Porthleven

Cornwall

TR13 9GA